Refund policy
At Authris, we want you to feel confident before and after your purchase. Because wigs and hair products are personal-use items, returns and refunds are subject to the conditions below to protect product quality, hygiene, and fairness for every customer.
Please read this policy carefully before requesting a return, exchange, or refund.
Return Window
Eligible items may be requested for return within 30 days after the date your full order is delivered.
Return requests made after the 30-day return window may not be accepted.
Return Eligibility
To be eligible for a return or exchange, the item must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Free of odor, fragrance, makeup, glue, styling product, or signs of wear
- Returned with the original packaging, tags, accessories, and inserts
Items that have been cut, dyed, bleached, toned, glued, sprayed, customized, chemically treated, heat styled, washed, or otherwise altered are not eligible for return or exchange.
Wig-Specific Return Conditions
For hygiene and resale reasons, a wig is not considered unused if any of the following apply:
- The lace has been cut
- The cap, straps, combs, or elastic band have been modified
- The hair has been washed, dyed, bleached, toned, curled, straightened, or chemically treated
- The wig shows signs of wear, styling product, glue, makeup, fragrance, odor, or damage after delivery
- The wig has been installed, worn, or used for styling practice
Please inspect your item carefully before cutting the lace, washing, styling, or making any changes. Once a wig has been altered or used, it may no longer qualify for return.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Gift cards
- Final-sale items
- Clearance items
- Customized or specially requested items
- Items returned without original packaging, tags, accessories, or required inserts
- Items that do not meet the return eligibility conditions listed above
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Email: support@authris.com
Please include:
- Your order number
- Clear photos or a short video showing the issue
- Photos of the product
- Photos of the packaging
- Photos of the shipping label, if available
This helps us review the issue quickly and provide the appropriate solution.
If the return is approved because Authris shipped the wrong item or because the product arrived damaged or defective, Authris will cover the approved return shipping cost.
How to Request a Return
To request a return, please email us within the eligible return window.
Email: support@authris.com
Please include:
- Your order number
- The item you want to return
- The reason for your return request
- Clear photos or a short video if the item arrived damaged, defective, or incorrect
Please do not send any item back before Authris confirms your return request and provides return instructions. Unapproved returns may be refused, delayed, or returned to the sender.
Return Processing Address
Approved returns must be sent to:
Authris Returns
4507 M. Stringer Rd #200
Oakwood, GA 30566
United States
This is our return processing and fulfillment facility, not our
registered business address or a customer-facing retail store.
Do not send a return until you have received written authorization
from support@authris.com.
Return Shipping and Fees
If the return is requested for personal reasons, such as a change of mind, selecting the wrong item, ordering the wrong length or color, or preference-based reasons, the customer is responsible for return shipping unless Authris expressly provides a prepaid return label in writing for that order.
If the return is approved because Authris shipped the wrong item or because the product arrived damaged or defective, Authris will cover the approved return shipping cost.
Original shipping charges, express shipping upgrades, route protection, duties, taxes, customs fees, brokerage fees, and similar charges are non-refundable unless the return is caused by Authris's error where required by applicable law.
Inspection Process
Once the returned item is received, Authris will inspect it to confirm whether it meets this Return & Refund Policy.
If the returned item meets the policy requirements, the return will be approved and the refund or exchange will be processed according to the sections below.
If the returned item does not meet this policy, Authris may reject the return and ship the item back at the customer's expense where allowed by law.
Refunds
If your return is approved after inspection, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after inspection for the refund to be processed. Your payment provider may need additional time to post the refund to your account.
Authris is not responsible for delays caused by banks, card issuers, payment providers, or other financial institutions after the refund has been issued.
Exchanges
If an exchange is approved, the replacement item will be shipped after the returned item passes inspection, unless Authris confirms another arrangement in writing.
Exchange availability may depend on product inventory, color, length, style, and current stock status. If the requested replacement item is unavailable, we may offer a refund or another available option.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Email: support@authris.com
We will try to help before the order is processed or shipped. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be available.
Refused Deliveries and Failed Delivery
Customers are responsible for providing accurate shipping and contact information and for responding to any carrier requests when required.
If a package is refused, undeliverable, or returned because of an incorrect address, failed delivery attempts, or the customer's failure to cooperate with the carrier, any return shipping, storage, or handling charges may be deducted from the refund or charged to the customer where allowed by law.
Business Contact
Authris
30 N Gould St Ste R
Sheridan, WY 82801
United States